Frequently asked questions

Data protection and your data

Where the data is stored, DPA, what employees and managers see, export and deletion.

Where is the data stored?

Is there a data processing agreement (DPA)?

Read the data processing agreement

What happens to the data when someone leaves the team?

What do managers see of their employees' time?

Are employees tracked by location?

Can employees see their own data?

Can the data be exported?

When is data deleted?

Pricing and invoicing

Invoice, minimum number of people and VAT for businesses.

Can I pay by invoice?

Is there a minimum number of people on invoice?

How do I cancel a subscription on invoice?

Do the prices include VAT?

Can I try the working time module first?

Recording in the app

Record and correct time entries.

How do I add a time entry afterwards?

How do I change an existing time entry?

How do I record several activities at the same time?

Can I record entries without a duration, for example to count something?

Why does the grand total in the report not exactly match the sum of the individual totals?

Why does the launcher icon show no recording badge? (Android)

Domains, projects and tasks

Create, move, merge.

How do I create a new domain?

How do I create a project or show a hidden one again?

How do I create a task or show a hidden one again?

How do I move a project to another domain?

How do I move a task to another project?

How do I merge two tasks of a project?

What is the active state of projects and tasks for?

Export, import and backup

Back up, transfer and restore data.

How do I export my time entries?

How do I import a CSV export (CSV file)?

Why is nothing taken over during the import?

Can I import data from another system?

How do I move my data to a new device?

CSV export and import: Export the time entries on the old device and open the CSV file on the new one with Gleeo Time Tracker (see above). Domains, projects, tasks and time entries are transferred, but not the settings.
Internal backup: If Internal backup is switched on in the settings together with the upload to Google Drive, restore the backup on the new device directly from Google Drive (see below). If you do not want to use Google Drive, copy the backups by hand:
- Android: The backups are stored in the directory you chose when switching on the internal backup. Copy it completely to the new device, switch on the internal backup there and choose the copied directory.
- iOS: The backups are stored in the Files app under On My iPhone in the directory GTT/Backup (subdirectories Data and Settings). Switch on the internal backup on the new device and copy the directory Backup completely to the same place.
Then, under Manage data, restore the data with Import data and the settings with Import settings backup.
Sync&Team: Install the app on the new device, sign in with the same account and synchronise. Domains, projects, tasks and time entries come from the server. Do not import anything beforehand, otherwise you get duplicate entries (see below).

How do I restore a backup from Google Drive?

Can I restore deleted data, such as a domain?

Sync&Team and web application

Synchronisation, domains and analysis on the PC.

How do I export time entries from the web application?

What is the difference between hiding and deactivating?

How do I hide a project or task and show it again?

How do I deactivate a domain, project or task and reactivate it?

How do I delete a domain completely?

Why is a domain no longer synchronised?

Why are all entries duplicated, and how do I fix it?

Domain password and encryption

Encrypted data in the app and the web application.

I have forgotten a domain's password. What now?

Why does the web application show encrypted instead of a name?

The web application does not accept the domain password. What can I do?

The password is nowhere to be found any more. Can anything be saved?

Subscription and account

Subscribe, restore, cancel.

How do I cancel my subscription?

Why is my purchased subscription not recognised?

How do I change the email account used for synchronisation?